A bad potato in a great bag.

Unfortunately this is both a complaint and compliment, but overshadowed by the complaint. On Sunday my fiance and I book a room using the advertised Shot'left deal. We spoke to a lady who was efficient in booking the bed and breakfast for two. When we got to reception, we were in high spirits after visiting the Animal park in the Casino grounds. We approached the woman (Lindi-not too sure on the name but it was a Zulu name) between 4-5pm. She was an ice queen, she didn't greet back, just stood there. Told her about our booking, she checked on the system and asked if we will be having breakfast in the morning, we said we were told it comes with the deal. She said she doesn't know any Shot'left and we must pay R130pp. I told her we have a booking reference, she mumbled, rolled her eyes, went to the back office to enquire about Shot'left. Came back, finished the transaction, we had to ask breakfast times. She is not an asset to this brand, as the rest of the hotel is such a beauty. Elegant clean rooms, delicious breakfast. Thanks to the amazing kitchen staff. The Monday reception lady was just the best during checkout! Sad that the first point of contact was so unpleasant for us.