UNPROFESSIONAL SERVICE

Very applaud and displeased with the service that was rendered from sister naidoo this Saturday the 21/8/21 in the Surgical icu 6th floor ward. We called in to check on our mum Mahlutchmee Pillay in regards to her progress and if possible to have a video chat with her. Sister naidoo was blunt rude and had told us that we cannot have no contact whatsoever with her and if we wish to make a video call we should purchase a phone and airtime to do so. My mum is very close to her family and if we do not contact her each day in regards to a video call she go's into depression. What kind of hospital is this that treats the actual person who is paying the hospital bill in this manner my mum is a stroke patient with a clot in her brain. Its one thing if they give us a update which she didn't. We will be at peace of mind if we get to see her face via a video call we not asking for much but just 4 mins of they time. How is it that city hospital cannot afford to do this but busamed gateway private hospital has a tablet available for each person to receive video calls its really unbelievable the way we've been treated totally unprofessional. I hope that this matter gets addressed seeing as we are dissatisfied with this sister's professionalism.