Avoid at all costs - ZERO CUSTOMER SERVICE

My partner and I are currently on holiday in Cape Town and decided to have dinner at the City Grill. What a terrible mistake!!

We were seated at a lovely table near a fire place. Within minutes of arriving and having ordered our meal, a large group of people entered the restaurant and the manager (Gillian) had taken the group of people and seated them at a table right next to us (not respecting COVID 19 social distancing protocols) bearing in mind that only two tables in the entire restaurant were occupied.

My partner had gone to discuss his concerns with Gillian in a very respectful manner to which no action was taken or response provided.

We had decided to move tables as we were felt very uncomfortable also seeing as though management were not concerned of the COVID 19 protocols (no temperature taken and hand sanitizer provided upon entry).

My partner had then decided to approach management once again and spoke directly to Gillian. She was extremely rude, raised her voice and was exceptionally unprofessional and has ZERO customer service etiquette. Shaun (the other “manager” had agreed nothing of value to add. We did not even offer an apology.

I am absolutely appalled by the service I received this evening and will NEVER return to your establishment EVER AGAIN!!

Stay away and save yourself the trouble, take your money elsewhere.

Avoid at all costs - ZERO CUSTOMER SERVICE