Terrible Service from City Couriers

1. bought my items through an online retailer and requested express delivery modality (confirmed payment 02/02/2015)<br> 2. received a tracking number that apparently was only visible/operational/track-able after a courier consultant was to update this items life-cycle status (02/02/2015)<br> 3. followed up with the courier service (03/02/2015) <br> When i inquired about my tracking number i got the impression from Shanel that her sense of entitlement was indeed more important than helping me. she then gave me a ETA (03/02/2015 before 16:30) upon which i inquired why i cant track and trace. she kept on repeating that itll be delivered by 430pm of which i wasn't even asking for in the first place. further frustrations and her emphatic nonchalance obliged me to take this matter further with her manager. after her mumbling she gave me her managers number and a fictitious name she chose so that it'd hamper and stifle my inquiry. <br> ive logged a complaint with the service provider including all relative individuals in an email and still waiting to know where my parcel is. this has been my second terrible experience with this courier service and would seriously recommend companies never use them.