CITY BUG YOUR ARE NOT A HUMAN JUST A RAND VALUE

My faughter booked a shuttle service with City Bug. She was to travel from Potchefstroom to OR Tambo airport to Amanzimtoti, KZN. The City Bug shuttle left her behind. They were fully aware she is on her way but due to unforeseen traffic congestion was 3 THREE minutes late. They refused to wait for her even though they KNEW FOR A FACT she is only 2 minutes away. She therefore missed the shuttle and for all they knew also the flight to Durban and the whole Mother's Day celebration. Because they could not find the common sense or decency to give a hysterical 20 year old student 3 minutes. When i posted a review on the facebook page they asked me politely what went wrong but then also blocked or banned me so i could not respond to their question or comment on any posts on their page When i called them they just said read the terms and comditions. Which is all good and fine but surely customer service and common human decency is also a thing. When my daughter gave them a 1 star review they objected to her review and **** in their response to her about what actually happened.

We all understand terms and conditions but the manager could have allowed the bus driver to wait 3 minutes as the shuttle had waited before for people and they KNEW she is only 2 minutes away. I have never seen such disregard for clients. 3 minutes would not have changed a single thing for them . How is it decent or common sense to leave a 20 year old student crying behind with a could not care less attitude. There is other shuttle servicea between Pitch and OR Tambo. Will never use city bug again.