6am or 6pm

<p>I USED to love city bug and always recommend them, I WILL NO LONGER DO SO. Their customer service is up to s****. I booked a ticket for my brother from Nelspruit to Johannesburg for 6 o’clock. I phoned to confirm where I should drop him, got the address and then confirmed the booking. Then I was told they will listen to the recording and get back to me. So the manager Markus or something like that phoned me back and said there was no specification on which 6’o clock – 6am or 6pm or as he stated 6 o’ clock or eighteen hundred (well I don’t know about other people but I don’t say to my family or friends see you at eighteen hundred hours – I say 6 o’clock). The consultant didn’t even specify or asked if it is in the morning or evening – okay fair enough I should have been specific seen as their confirmation sms’s also don’t specify the time like Greyhound which was fantastic from Greyhound. I understand that anyone can make a mistake as I do sometimes my problem was with the customer service, I worked in a call centre before and I normally opted for getting a solution to the customers problem rather than blaming the customer, the manager or whatever he is just said you have to pay again – like money grows on my back. Then he said if I picked up my phone in the morning we could have sorted it out – I did phone back and reached the voice mail – then he said the phones opened from 8am (just to be specific) so we could have solved the problem then. Great so I didn’t get why he could have solved it then but not when he phoned me back the second time which was 11:13am which is 6 hours and 47 minutes from eighteen hundred hours. Thank you for the really bad customer service and for not solving my problem. </p>