Bad service

I share this review as frustration on just bad service’ I moved in colosseum in 2019 since I moved on 31/08/2020 In my agreement I stated to debit my account on the 25th of every month ‘ instead I was debuted on random dates even being debuted the following months ‘ I have a whole paper trail on emails complaining about this ‘ I finally moved out ‘ I was advised it can take up to 21 days for my deposit to be paid back ‘ to date 16/09/2020 I have not received my deposit ‘ i wanted to know why I’m being charged twice for utilies,I spoke to Stuart to enquire and I was advised to “ back off” he will attend to my emails.