CITY BOARD MONTAGUE

I am very upset and disappointed at City Boards Montague. They delivered my material and some of it was missing. I contacted them and they promised to deliver on Tuesday. Darlington who was our service provider said that it was a mistake and promised to deliver on Tuesday. The carpenter had to put the job on hold as a result of this. He also had to go back to the store and show him that we paid for the material and it was not delivered. The carpenter informed me that Darlington was rude. Seeing that it was almost 10:00 and no delivery was done, I called Darlington and he informed me that the delivery driver was out on another delivery.

I then asked him if my delivery was not supposed to be first priority as it was their fault that I did not receive everything. The carpenter is at my place waiting for the material so he could continue with his work but Darlington did not respond. This was a conversation on WatsAap because I've already wasted enough airtime calling City Boards. It's like now I am paying for their mistake.

I have just called City Board to speak to the manager. The lady put me on hold and I could hear her from the background saying " she wants to speak to the manager" then I was referred to a Clinton whom upon asking if he was the manager he said he wasn't he works in the till. He informed me that the manager was out. So I asked him how do I complain about one employee to another then he asked for my details and said he will ask the manager to contact me. If the manager was out the lady who answered the phone would have known and informed me herself that the manager was out or else referred me straight to the managers speed dial if she didn't know that the manager was out. So I am sensing a cover up. It's 2 pm now and I haven't head from Darlington.

VERY POOR SERVICE AND LACK OF RESPECT FOR A CUSTOMER CITY BOARDS MONTAGUE