TERRIBLE AFTER SALE SERVICES

I am writing to formally express our dissatisfaction with the service we have received from Citton Cars following our recent vehicle exchange. In August, we traded in our Prado for a Pajero. During the process, we inquired about the missing boot cover for the Pajero, as it was an essential component that we expected to receive. At the time, we were informed that the boot cover would be provided once it was retrieved from the previous owner, who was reportedly out of town.

Additionally, we raised a concern regarding the sensors for the tyre pressure system that were part of our Prado and which we specifically requested to keep. While we have received one part of the system, the sensors themselves have not been delivered.

Despite repeated follow-ups and numerous attempts to obtain clarity on these issues—through phone calls, emails, and even reaching out to the Managing Director—we have received no satisfactory response or resolution. The continued lack of communication and failure to deliver on these promised items has left us deeply frustrated with the after-sales service provided by Citton Cars.