STAY AWAY

I wish I could give a lower rating. Bought an Audi A3 and took delivery late December 2021. 4 months in and the vehicle started to use coolant a lot. I travel often for work purposes and need a reliable vehicle. On my way home from a business meeting out of town and the car overheated 2 min away from the venue. The next week I brought the vehicle in and they said that the water pump was the problem which they replaced along with the reservoir, and they used my warranty to cover costs, which they weren't supposed to do. 3 weeks later it started using coolant again, I have to fill the reservoir almost every time before I drive, sometimes having to stop numerous times next to the road, even if just going to the nearby shops. I take the car in again and they can't find a problem. In this time I have had to stop during the night next to high ways just to wait for the car to cool off so I can fill it with water again. Now I'm driving with a vehicle I cannot trust at all and is becoming unsafe for me to use. Furthermore, I had to miss numerous meetings and take several days leave because of these problems. According to the Consumer Protection act, there is an imp**** warranty for the 6 months after taking delivery of the vehicle where, I as the consumer can decide whether they should, fix replace or refund the full amount paid without penalty to the consumer. After threatening them a few times with the Ombudsman they came back to me saying that there is no way they will refund me the full amount, so we arranged a meeting. Met with Andrea, who is in charge, stating that they can either repair the vehicle or I can choose some other vehicle on their floor. As I do not have trust in the vehicle anymore and it was clear that they could not fix the problem, which they already tried to, I decided to pick a different vehicle. Finally picked one (which was a lower price than the Audi I bought) but now the numbers don't work out and they will not be able to help me (they'll probably lose too much money). Before this happened, there were many ups and downs regarding their very bad service, only communicating with me when I ask. They are unable to even communicate with each other as there were misunderstandings regarding the vehicle I actually chose stating that it was being sold when it wasn't. Keep in mind that I traded my previous vehicle and used it as a deposit of about R20 000.00 or more. So they sold me a defective car, were unable to fix it and expect me to lose around R50000.00, I would guess, if it won't be more, should I want to trade in. DO NOT buy your vehicle from these people. I have only had a bad experience, from the start with them, Always waiting for hours on end when I actually made an appointment and now causing me to potentially lose so much money and causing so much of an inconvenience that this has had a massive negative impact on my life. I am referring this matter to the Ombudsman, I can't believe that people care so little about their customers. I should rather lose money I don't have than they rectifying something that was their responsibility, I'm sure money is not a problem for them.