Rude Customer Care employee

I purchased a vehicle for Citton Cars a while ago, I am very impressed with the service rendered and did not have any problems with the vehicle as yet. However, when contacting them and being reverted to customer care, there is a very rude lady! I just asked to be redirected to the Alf and Sons broker and while still speaking she said she would put me through to someone else. This is totally unacceptable!! perhaps she needs to learn some people skills from the sales staff!! Learn to respect your clients!!