MIOSA reference 353709/RW - Logged with Ombudsman

Bought a Ford Focus from Citton Cars Gezina on 31 August 2018, it went in to Citton on 11 September 2018 for work on engine, received car back on 28 September 2018. 1 October 2018 sceeming of disks were fixed. Sound got louder. On 29 October 2018 contacted again. On 31 October 2018 was sent to HiQ to check suspension, was told tires to be replaced. Citton cars Manager by the name of Andrea as called through De Wet, refused to replace the tires as this was falling under wear and tear. Car booked in on 6 November 2018 insisting on them replacing the tires. De Wet continuously trying to reason with the Dealer without success. Meeting was scheduled, didn’t take effect, waited 30mins. Test done again through Bosch and confirmed that this was the Shocks, to be replaced. From the 6th of November 2018 De Wet tried reasoning without success. He failed to get reason and I decided to collect the car on 19 November 2018 as I couldn't go without transport anymore as I am a single mother of 2 and we've been battling with transport to and from work and school. I thought I was buying a good car for my little family with my minimum wage. I have all the whatsapp discussions and voice notes available. Please help me resolve this, please! 11 September 2018 for work on engine, received car back on 28 September 2018. 1 October 2018 sceeming of disks were fixed. Sound got louder after. On 29 October 2018 contacted again. 31 October 2018 was sent to HiQ to check suspension, was told tires to be replaced. Citton cars Manager by the name of Andrea as called through De Wet, refused to replace the tires as this was falling under wear and tear. Car booked in on 6 November 2018 insisting on them replacing the tires. De Wet continuously trying to reason with the Dealer without success. Meeting was scheduled, didn’t take effect, waited 30mins. De Wet booked in for test again through Bosch and confirmed that this was the Shocks not tires, to be replaced. From the 6th of November 2018 De Wet tried reasoning without success. He failed to get reason and I decided to collect the car on 19 November 2018 as I couldn't go without transport anymore as I am a single mother of 2 and we've been battling with transport to and from work and school. I thought I was buying a good car for my little family with my minimum wage. I have all the whatsapp discussions and voice notes available. Please help me resolve this, please! I have received no job cards except for the engine issue during September 2018 Please help me resolve this issue.