KM
Keketso M

1 reviews | Active since Apr 2010

06 Apr 2015, 13:38

Horrible After Sales Experience and Damaged car

After posting a compliment about the Sales man and the experience, the happiness was short lived as when I arrived home on the evening of the 26th after taking delivery and driving 15 kilometers home I noticed a gushing of oil on my paving from the vehicle that I had just bought, as well as 3 other issues with the engine, suspension and there's which even before finalising the finance I had indicated to the Sale Person. I took the car back last week and they kept it from Monday to Wednesday and the technicians and the Sales man all told me a very long history of what they had done to fix the car, well I have not driven the car from that day until today when I realised the same puddle of oil in my garage tiling where the car was parked. I decided to take the car for a chassis cleaning and to my surprise there is not even a sign that the suspension was worked on and the bottom part of the engine is filled with leaked oil. It would seem that Citton cars have no interest in fixing this vehicle perhaps the intention is to push this issue until the 30 day warranty expires. I will definitely be consulting to determine my options, I have been patient and believe I am now taken for a fool!

0
Replies (1)
Citton Cars
Citton Cars's reply29 Apr 2015, 16:07
Official
Hello K83,

Good Day Sir, as an update we would like to confirm that you have since received your vehicle back and up to today (10 days of driving ) not experienced any faults. We would like to thank you for your time and patience whilst your vehicle was in for repairs. I trust you were more than satisfied with the service and urgency you received from all Management in getting your vehicle repaired in a manner expected from you. As discussed we look forward welcoming you to our Dealership to personally thank you. Regards Team Citton Cars