Great service before you sign on the dotted line, then after you'll see the dealership's true colours

Good morning Mr. Lunga, We acknowledge your mail and would like to put on record that we do not agree with your assumptions. Citton Cars is a reputable dealer and always go out of our way to make sure our clients are happy. In fact in your case we already agreed to the cosmetic repairs even before you took delivery of your vehicle. it's not on us that you took 3 weeks to bring in your vehicle. Also to be fair and considerate you were pushing us in getting your vehicle back as you were without transport for 2 days as per our conversation yesterday. When we got your vehicle back it was just out of repairs and we advised not to take off the tape as it was to get fully set. In fact all that now has happened is work that had to be set would now have to be redone. We already agreed with you in person to bring the vehicle back for this to be addressed when you were here yesterday. It amazes us as to only one side is always explained. We do not cover Cosmetic wear and tear as this is a pre-owned vehicle and will show signs of aging. We made an exception and now being taken out on it. this comment is in no way an admission of guilt but purely a reply to say what we promised we did, but would not be pushed/hurried again by yourself in getting the work properly done. We therefore await your telephone call to re-schedule the appointment.