Disappointing and ********* Service – Citton Cars Ignoring Consumer Rights

I purchased a vehicle from Citton Cars with the understanding that it was in good, roadworthy condition. Soon after the sale, I experienced mechanical issues — particularly a clutch noise and later a battery/charging fault. I returned the vehicle, and they claimed it was repaired, but the issues persisted.

Despite raising these concerns multiple times and giving them a fair opportunity to fix the vehicle, the problems were never resolved. I formally rejected the vehicle in line with the Consumer Protection Act, but Citton Cars refused to cancel the sale or refund me, instead insisting I take back a defective car.

Communication from management has been dismissive and unprofessional. I’ve repeatedly had to chase for updates, and even basic requests like a copy of my purchase agreement have been ignored. Instead of acting in good faith, they are now trying to return a vehicle I’ve lawfully rejected.

This experience has caused financial strain, immense frustration, and a complete loss of trust in this dealership. I’m now pursuing the matter with the Motor Industry Ombudsman of South Africa (MIOSA).

I strongly caution others to think twice before doing business with Citton Cars.