Complaint Regarding After-Sale Services

on February 23, 2023, after taking possession of the vehicle, I learned that the passenger’s side window button is not functional. I then contacted the salesperson (Drikus Du Preez). The salesperson indicated that he has called Bosch Manager, he will order a new button and let me know once it is received and ready to install. That was the last communication; there were no further updates. I tried to call the salesperson without success in reaching him and later sent a message on May 12, 2023, to follow up. The salesperson apologised for not being in contact with me and indicated that the matter had been handed over to the service advisor and that Andre or Chantal would be in contact with me as soon as possible. I never heard from them. Today, It is June 15, 2023; there are no contacts from Citton Gezina, and the window button is not fixed.