Citton Cars refund bad service

I bought a car Renault Sandero o Saturday 01/11/2025 and paid R90000 the same day,then agreed to come to pick the car on Monday and pay the rest R5000,on Sunday 02/11/2025 I called the sales guy who was assisting me to cancel the deal as there is death that just happened in the family and explained to him,he then told me he will submit for refund on monday 03/11/2025 but there is a penalty fee of R2000 that will be deducted,I then agreed and the remaining R88000 will be paid Tuesday late.Wednesday 05/11/2025 morning I called him and told him that I haven't received any payment, he then asked the lady named Chantal any update,she said "Albi" hasn't approved it yet, today 06/11/2025 @16:26pm I called the office and spoke to Bridgette and asked her to speak to Gwen who is handling my account, Bridgette told me she is in the meeting and will call me after 5mins,I called back @16:42pm and still said she is waiting for Gwen' s response, I then called Jacques who answered the phone as "Jaco" but when I asked to speak to Jacques he said speaking,I then explained my story to him and he just brushed me off and said he will transfer me to a relevant dep,he then transfered me to a lady named Sammy who she told me that she is not at work and she can't help me and also there are people who are on leave,she then said she will transfer my call to someone,then waited on the line for 23mins no answer until I hung up,16:49pm I called no answer,17:04pm I called then a guy named Andries answered and told me that management has already left and should call in the morning @08:00am.I want my R90000 back with no penalty, I was willing to pay for penalty fee as it's a inconvenience to the company, but now they kept on lying to me and giving runaround and doesn't want to send me proof of payment.