Citton Cars don't care about customers or Buyers and offer way less than the competitors

Went to Citton Cars Gezina on Saturday 21st June 2025. Spoke to Brian and he helped us to check for a Qashqai 1.5dci. We drove to the Menlyn branch and found a Qashqai there to test drive. Upon return to Gezina branch we discussed our interest in the Qashqai at the Menlyn branch and provided the documentation we had with us and was informed they will contact me on Monday with the finance options. Send the rest of the documents on Wednesday when I had everything with me and Brian told me he will get back to me. Saturday 28 June 2025 we were back at the branch as I have not heard anything from Citton Cars. Upon arrival I was informed they need to check my vehicle for the trade-in. Then they told me that the whole vehicle was resprayed. They will take it to another company around the corner and it would take 10 min. Almost 2 hours later after numerous calls to the driver he only return and told me he took the vehicle to We Buy Cars (I didn't agreed to this as this was not what was arranged previously) and at no time was I informed of my vehicle's whereabouts. I was informed We buy Cars would buy the car for ±R100 000.00. and they will send me the report. Yesterday 2 July I received an sms from Brian indicating they will offer me R78 000.

I still didn't receive any report that was promised and now they offer me less than I still owe the bank. I bought the vehicle like that 2½ years ago. They don't care about the customers/buyers time and drive around to other places without consent.

I have received much better service from another big company and also a much higher offer of R115 000 for my vehicle.