Appauling Service and Empty Promise

<p>"WE SEEK TO CREATE LONG-TERM RELATIONSHIPS BUILT ON SERVICE YOU CAN TRUST". That statement is far off from how you treat customers. I recently referred a friend of mine by the name Ronnie Dlamini to your dealership. We visited the delearship some 3 weeks back and given the service on the Ground we trusted you guys and bought a Lexus IS350 Sport. However after we bought the car the service has been nothing but appalling. The car came without a card for the radio and to get it has been an uphill battle. Additionally, i was promised a R1000 spotter's fee but it has been weeks since i was told it will reflect in my account by Martin van Jaarsveld. Martin has for the past weeks just decided to ignore my emails and opted not to honour his promise. At least i now know how you treat customers once you have your sale.</p>