SS
Sindi S

1 reviews | Active since Dec 2015

25 Dec 2015, 22:57

Xmas ruined thanx to CitroenSA

On the 05Nov my car was towed to Citroen Rivonia, 3 days later my car was diagnosed. I was informed that my car needed a new computer box to be imported and that it would take 21days to arrive. I patiently waited, 21days passed no response received so I called Citroen Rivonia I was informed that they had changed their distribution offices and that I needed to wait another week, that week turned to another so I then decided to call Citroen HQ , the manager followed up on my case , I told the manager that I needed the car to be ready on the 23rd as I was travelling to KZN for Xmas, sadly I was informed that I would be able to get my car back but it wouldn't be 100% I refused to take it back as I was going to travel a great distance to KZN with it, until today I am yet to receive my car.A 3 week waiting period has turned to 2 months and I am still waiting...this unpleasant experience from Citroen has shaken my belief in the companies ability to provide top notch customer service. If this is the kind of service loyal customers receive I can only imagine how worse it is for others. Would you survive 2 months without being mobile??? CitroenSA thanks for ruining Xmas for my family and I

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