Poor service

My wife took her 2012 Citroen foe a 100000 Km service. First of all they argued the fact that brake pads are covered in the maintenance plan, after losing my temper, they checked the system and confirmed I was correct.<br> <br> I specifically told them at 7 Am that the pads need replacing. 3 Pm the work shop manager(apparently that's what he is) phoned me to say they have no pads and brake discs in stock. How pathetic is that! it's a consumable item.<br> He proceeded to tell me I should come back another day, when they have brake pads etc in stock....what a joke.<br> <br> When my wife went to collect the vehicle, all of a sudden the windshield was cracked, all the way from one side to the other. We know it was not like that when the car was dropped off. Conveniently, he brought a check list, indicating that he had noticed the crack earlier. My wife did a walk around check when the vehicle was dropped off and no such crack existed. The car was also filthy when collected.<br> <br> We need to sell this car asap. Good vehicle, pathetic service.