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Aletta R
1 reviews | Active since Sept 2017
22 Sept 2017, 08:54
No reply but pay up and wait.
My car has been with Citroen Nelspruit since July 2016. The car cannot even start, while I was driving the car into the workshop. They did a trail and error which cost me in excess of R16000.00 up to date without the car being fixed. We laid a complaint with the office of the Motor Industry Ombudsman of South Africa (MIOSA), regarding the above. They unfortunately did not receive the courtesy of a response. Just like I don't hold my breath for a response as well.
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Aletta R's updateReviewer Update
22 Sept 2017, 10:33How can the dealership hold the client responsible for using a supplier that is not accredited with the
company to supply them with a refurbish ECU. Although the client gave thumbs up to the dealership to carry on. They should know to use accredited supplies. They are after all part of an international company.
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Aletta R's update22 Sept 2017, 10:33
Reviewer Update
How can the dealership hold the client responsible for using a supplier that is not accredited with the
company to supply them with a refurbish ECU. Although the client gave thumbs up to the dealership to carry on. They should know to use accredited supplies. They are after all part of an international company.
AR
Aletta R's updateReviewer Update
22 Sept 2017, 13:45Just received this from Peugeot Citroen SA. Based on you feedback, this is a service complaint. Customer Relations intervenes as intermediate to facilitate matters between the dealership and the customer. This matter has to be discussed between yourselves and the dealership hence we require that you address the complaint directly with the parties involved. NOW WOW HOW IS THAT FOR CUSTOMER CARE.
AR
Aletta R's update22 Sept 2017, 13:45
Reviewer Update
Just received this from Peugeot Citroen SA. Based on you feedback, this is a service complaint. Customer Relations intervenes as intermediate to facilitate matters between the dealership and the customer. This matter has to be discussed between yourselves and the dealership hence we require that you address the complaint directly with the parties involved. NOW WOW HOW IS THAT FOR CUSTOMER CARE.