Citroen Tygervalley- Disgusting Customer Service

My queries as outlined as per the below:<br> 1) The Maintenance Plan options were not disclosed with us by Bronson Snyders. 2) Why was the maintenance plan loaded to start immediately (19/01/2015) if the car is under Citroen Warranty until the 29/01/2016?3) On the day of collection after arriving at the dealership, Bronson advised me that one of the employees working on the car had dropped a piece of equipment on the roof of the car denting the black roof. We were assured by Bronson on the day that the dent would be repaired when the car went in for it's first service. I simply want an apology from the dealership for the inconvenience and compete lack of customer service. Not once has the dealer manager come to the party layout his side of the story or apologised for what seems to be a untrained sales representative. Bronson left the company soon after our purchase so there is no one else to corroborate our story. <br> <br> Response?\Please be advised Citro?n Tygervalley has confirmed that they will not entertain any roof dents that happened in January 2015. Kindly be advised that Citro?n Tygervalley would like to continue dealing with Mr Kennedy as he is the person who bought the car.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;294441;895436;8;2;0;0;0;0;2;NULL;NULL;NULL;15/11/05 16:00;15/11/05 14:11;Corner Lounge POOR SERVICE;;Owners Marie and Renate;.........................;I was encouraged to have a lounges suite collected by Bijou Living Lynnwood Road Pretoria. After this was done I received a exorbitant quote and was told to pay a deposit if I wish to proceed with the re-upholstery of my suite.The quotation was more than three times the average amount expected for such work.Five days later I returned from Overseas to get a email that Corner Lounge on their own initiative decided to start the stripping of my suite. I never gave such instruction, I never signed or physically accepted such a Invoice quotation or paid a deposit. I clearly said that I am away and will return on Monday to give further instruction then. On Monday afternoon my suite was dumped on my sidewalk. I was insulted and treated poorly. We live in dangerous times and I strongly advise all to be aware of OPPORTUNISTS that can be dangerous. I do not feel safe and I have given the Security Service notice to not allow any vehicles of either Corner Lounge or Bijou Living into the Estate and am appalled at the treatment.I have also made the South African Police Brooklyn aware of the incident. Beware to stay away from such \Fly by night\"" Companies!!"""