BAD Service/Attitude and ALL

we took our C3 to Rivonia on the 1st/2nd of December due to clutch problems and Johan assisted. we then hired a car for a week hoping our car would be ready by then. on the 8th my husband called Johan for update and he **** saying he is waiting on Hollard. When he called Hollard they told him Johan never contacted them. he then called Johan to send quotes and all so they can approve the claim. on the 11th we took back the hired car and went to citroen and when I asked Johan why he didn't send the required info to Hollard he said he did but telephonically. even the most illiterate person knows a claim cannot be processed without a quotation. He sat almost 2weekes without doing anything with the car until I demanded the quote so we can send to Hollard ourselves. This was sent to hollard Sunday night &Monday there was progress. we did what he couldnt in almost 2weeks in a day. The worst part he sees nothing wrong about this. We are now stuck without a car and don't even know whether the car will be ready soon or not due to Johans incompetence. This guy needs to be dealt with. i hate Citroen so much right now i wont advise anyone close to me to buy it. Worst part the HQ doesn't respond