Bad customer service at Citroen

I ordered and paid for my petrol pump parts at Citroen Rivonia on the 7th of December 2015 and was told that the part would be ready the next day . Until today the 15th of December 2015 I don't have my parts . Every day is the same story were moving warehouse and we can't phone the warehouse because they don't have a phone and can only email and that is the reason why there is a mix up on parts etc . fire the project manager on this job because firstly why would you make such a move during the festive where people are going on holiday and servicing their cars??Secondly you make sure that the move runs smoothly and that customers are not affected in any way becausec good customer service is your first priority .Very disappointed citroen that you don't value us.