Terrible Service from Peugeot Citroen Westrand

<p>Yesterday before 8 my car was towed in to Citroen Westrand due to clutch not working. I only get a call from Janique at 2pm that they will strip the car they need permission from my husband if they should go ahead because the warranty asked for pics of the part as it will cost over 5k,bearing in mind it's been 6 hrs they had the car. I called my warranty only to b told they never received a call from her and they can't strip the car till they given go ahead from the warranty so they can cover costs. So which means we gave go ahead at our own risk she had to even lie about calling the warranty to make matters worse they don't offer courtesy cars.So it's 2 days without a car for just replacing a clutch. I had to make arrangements for my kids for alternative transportation at my cost,being this upset I called to complain to the manager Gary who was on a call at the time and they took my details to call me back.without a callback called again to b told his in a meeting and was grilled by the reception asking why I want to talk to him even when I explained to complain that was not good enough.Instead someone else called me back claimed to be a manager "Max" but had no powers to assist with my problem of getting a courtesy car as I was not prepared to hire a car. Finally Gary was available who seemed very helpful promised to comeback to me before end of the day. Around 4 worried they will be knocking off soon ,I called him again and he promised he's working on my query will get back to b before end of the day, I was hopeful. Well what do you know it's the following day without a call from him. Citroen has the worst customer service ever, they don't take these issues seriously and I doubt they will take even this complaint seriously. Why does it take 24 to 48hrs to fix a car ?they have no sense of urgency .Last year it took a week to do service & replace brake pads which I had to hire a car for over a week because of this and their favorite line is procedure how about you fix the procedure issues and attend to customer queries in real time. To make matters worse I was told they don't have turnaround time to attend to customer queries by their receptionist. If you know you going to inconvenience your customers maybe have courtesy cars available that's a thought. I've been in customer service for over 10 years this is the worst ,pathetic & filthy service I've come across.</p>