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thembi D
1 reviews | Active since May 2013
13 Aug 2023, 08:29
Worst customer service ever
Worst customer service ever. Their WhatsApp customer care is the worst ever. I was made to wait for the entire day to receive assistance. Please stay away from this prepaid its not worth it. I don't even know how they calculate their tarrif but I feel I am being reaped off.
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Replies (3)0
Replies (3)
Citiq Prepaid's replyOfficial
14 Aug 2023, 15:21 Good Day Thembi,
Thank you for taking our call.
We apologise for the delayed response via WhatsApp.
As per our telephone conversation, our service fee is 8.45% excluding VAT and depending on where your tenants purchase their electricity tokens, there is an additional cost by the Payment Channel called the channel fee of 3.45% excluding VAT.
As explained, these channel fees can be avoided when purchasing electricity tokens using our Tenant App which can be downloaded from the Google Play Store or your tenants can log into their tenant user profile via our website on the Web portal, an email was sent to you with the links and the steps to follow.
If you require any further assistance, please do not hesitate to contact us.
Citiq Prepaid's reply14 Aug 2023, 15:21
Official
Good Day Thembi,
Thank you for taking our call.
We apologise for the delayed response via WhatsApp.
As per our telephone conversation, our service fee is 8.45% excluding VAT and depending on where your tenants purchase their electricity tokens, there is an additional cost by the Payment Channel called the channel fee of 3.45% excluding VAT.
As explained, these channel fees can be avoided when purchasing electricity tokens using our Tenant App which can be downloaded from the Google Play Store or your tenants can log into their tenant user profile via our website on the Web portal, an email was sent to you with the links and the steps to follow.
If you require any further assistance, please do not hesitate to contact us.
tD
thembi D's updateReviewer Update
14 Aug 2023, 18:00Thank you Florence, you were amazing and definitely restored the relationship with Citiq, keep up the good work. This lady phoned me on Sunday, forgot to answer a certain question and called me again this morning to rectify that.
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thembi D's update14 Aug 2023, 18:00
Reviewer Update
Thank you Florence, you were amazing and definitely restored the relationship with Citiq, keep up the good work. This lady phoned me on Sunday, forgot to answer a certain question and called me again this morning to rectify that.
Citiq Prepaid's replyOfficial
04 Sept 2023, 15:42 Thank you for the positive feedback.
Citiq Prepaid's reply04 Sept 2023, 15:42
Official
Thank you for the positive feedback.