what is the LEGAL reason your company is unwilling to give me proper invoices?

I've had no success with customer service as they just told me they cannot give me proper invoices as their system doesn't allow it (nothing that an IT person couldn't fix in 10 minutes)...ok so why can't you just change your system to give proper invoices as required by the Consumer Protection Act and SARS

In South Africa, the Consumer Protection Act and the South African Revenue Service SARS regulations govern invoicing requirements.

According to the CPA, (act 68 of 2008) an invoice must contain:

1. The supplier's name and address 2. The consumer's name and address 3. A description of the goods or services 4. The quantity and price 5. The total amount payable 6. The VAT amount (if applicable) 7. The invoice date and number

Additionally, SARS requires that an invoice must have the customer's full name or trading name, as defined in the VAT Act. (VAT act 89 of 1991)

I don't get it. Why is your company so unwilling to do this? I pay additional fees purchasing from you rather than Eskom directly. I'm disappointed that your company makes no effort to give the customer as much value as it can. This is very disappointing especially as it may violate the CPA.

Is there a LEGAL reason your company cannot include my full name in the invoices?