1 reviews | Active since Oct 2019
Very disappointing experience with CitiQ Prepaid
I have been purchasing electricity tokens through my owner’s account for a very long time without any issues. Recently, transactions suddenly stopped being processed, and CitiQ has provided no proper assistance despite several engagements with their help desk.
I am now being told to register a tenant account to purchase tokens, yet the system will not allow me to do so because an account already exists. This makes no sense.
One of the main reasons I chose CitiQ was the lower handling fees when purchasing directly through their platform. If I can no longer purchase tokens through my owner’s account, this defeats the purpose of using CitiQ.
What makes it worse is that the installed meters are CitiQ meters, leaving you with the choice of accepting the poor service or going through the cost and inconvenience of replacing them. Extremely frustrating and disappointing service.
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
We have attempted to reach out to you telephonically on several occasions yesterday, but was not successful. However, will continue to attempt to reach you today.
We would greatly appreciate the opportunity to assist you and help resolve the issues you are having with the online system and login.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
We have attempted to reach out to you telephonically on several occasions yesterday, but was not successful. However, will continue to attempt to reach you today.
We would greatly appreciate the opportunity to assist you and help resolve the issues you are having with the online system and login.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management