Useless

I joined citiq prepaid on the 6th March 2024 registered 2 meters and on the 9th March 2024 sent through the documents that they requested. These documents were never uploaded and on the 6th April 2024 I phoned to enquire about my payment only to find out the document were not uploaded. I had to resubmit my documents but because this was on a weekend they tell me my payment will take 7 to 14 days. After a lot of fighting I was promised by Calum one of the suppervisers that my payment would be in my bank by Tuesday morning. Tuesday morning nothing. Then I was promised by the same Calum that my payment would be made immediately and will be in Tuesday night. We'll no surprise nothing Tuesday night either. It's now Wednesday morning and still nothing. The call centre now want to make sure my bank details are correct in other words the promises from Calum was just bull****. The whatsapp line take half an hour to respond to your query that's if they even respond at all. My advice to anyone looking for prepaid administration don't choose citiq it's useless