Useless call centre

I am having issues with update/reset of my 2 prepaid meters. I've contacted citiq call centre Monday 25th November. Was on the phone for a total of an hour with no assistance. Just empty promises of assistance but 24 hours later nothing. I phone back today 26th November same story promises of assistance but nothing 44min on the phone for nothing. My 2 tenants now sit without electricty for a second night because the call centre help line are useless. I hope the call centre operators enjoy their power at home when they get there, while their customers they don't help sit in the dark. Great job guys great job.