Useless and *********** company

Today I went online to the website which I usually use to purchase tokens, but after sending and money coming off my bank account no tokens. I then checked yes money did go off, called they checked said it was canceled??? I did not cancel it because of the Easter Weekend I did not want to sit without units, so I called my bank they said no reversal had been done if it was cancelled. Then I called Citiqu again and was told to wait until late afternoon to see if money was returned back to account. No such luck. So I called again was put on hold for 30 minutes waiting for the supervisor who the agent said was going to call me back, which obviously didn't happen and all I wanted was the banking details for a EFT Recall form that I needed to fill in for my bank, it was like pulling teeth no response given the run around and being told supervisor was the only one who could ask finance department for the information. I whatsapped as well, then got told he was aware and would call me back, its 5:26pm on Thursday 17th April 2025 and I guess he has on concept of how to call someone back. Its like a state secret that you are asking for not banking details. I think I should give Michael Franze a call or email and let him know that the staff are absolutely *********** and the supervisor needs to call back when he says he will call back. I wish I didn't have to deal with this company not the first time its happened but that was also over a weekend and took a couple of days but it got sorted out. So now I have to buy at a store and get less units for the same amount of money and so now somewhere some one is R250 richer and I am still waiting for a call. Thanks but no thanks.