Unprofessional

Item: Citiq Prepaid
Rating: 1
Author: Yolanda V

This company does not even deserve the one star rating, it’s time for payment and I’m being told this or that is missing, I find this company unprofessional and considering canceling the sub-meters and find another solution, when you realized that documents are missing why didn’t you send an email to state that now I have to resend documents I already sent

Helpful (0)

Replies (1)

Citiq Prepaid's replyOfficial

06 Jul 2023, 13:27

Good Day Yolanda,

Thank you for taking our call.

When the electrician sent the details via WhatsApp, they were advised of the compliance documents that were outstanding to reinstate banking details.

Your documents were received yesterday at 15:21 and the banking details were reinstated.

If you require any further assistance, please do not hesitate to contact us.

Citiq Prepaid's reply06 Jul 2023, 13:27

Official

Good Day Yolanda,

Thank you for taking our call.

When the electrician sent the details via WhatsApp, they were advised of the compliance documents that were outstanding to reinstate banking details.

Your documents were received yesterday at 15:21 and the banking details were reinstated.

If you require any further assistance, please do not hesitate to contact us.