1 reviews | Active since Jun 2016
Unpaid Prepaid Meter Funds
I’m a landlord and recently activated three new prepaid meters. At the time of activation, I was asked to submit several documents, including my banking details, to facilitate payment processing. These were provided as requested. However, it has now been over three months, and I have not received a single payment. Despite multiple follow-ups, the response has consistently been: “Please allow us some time to review your documents.” Unfortunately, this message has not been followed by any progress or clarity. To make matters worse, I am no longer receiving any replies to my inquiries. This lack of communication and payment is extremely concerning, especially considering that tenants have been topping up their meters during this period .
We sincerely apologize for the unsatisfactory service you received from us; it is completely unacceptable, and internal processes and investigations will be conducted to determine why you were greatly affected by a process that should be seamless.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered.
In as much as the query has now been resolved, we would still like to call you and receive feedback for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team
We sincerely apologize for the unsatisfactory service you received from us; it is completely unacceptable, and internal processes and investigations will be conducted to determine why you were greatly affected by a process that should be seamless.
We have tried contacting you on the number that you supp**** on this Hello Peter, but the line went unanswered.
In as much as the query has now been resolved, we would still like to call you and receive feedback for the betterment of our internal processes. For any further concerns, please feel free to reach out to us.
Kind Regards,
Citiq Prepaid Team