SA
Shikanthanie A
1 reviews | Active since Dec 2021
26 May 2025, 20:18
UNDERPAYMENT BY CITIQ PREPAID COMPARED TO CITY POWER ACCOUNT
I am a commercial property landlord in Randburg. In Sept 2024 City Power reconfigured electricity meters on the property. Since Oct2024 the amount paid to me from Citiq has been LESS than municipal electricity account.
I have done an audit on tampered meters as well as managing **** electricity tokens used by tenants, In spite of this , in April 2025 the amount received from Citiq was R25K less than City Power account,
Citiq has failed to explain underpayment to me.
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Citiq Prepaid's replyOfficial
27 May 2025, 17:05Good day,
We would like to apologize for the under-recovery, a lot of factors could influence it, including the tariff set for the tenants and whether it's compatible to how you are being charged by your local municipality.
We have tried contacting you on the number that you supp**** on this Hello Peter, but we were in no luck as it went unanswered. We would like to check the tariff on the particular property address in question and possibly get the latest bill too.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to apologize for the under-recovery, a lot of factors could influence it, including the tariff set for the tenants and whether it's compatible to how you are being charged by your local municipality.
We have tried contacting you on the number that you supp**** on this Hello Peter, but we were in no luck as it went unanswered. We would like to check the tariff on the particular property address in question and possibly get the latest bill too.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply27 May 2025, 17:05
Official
Good day,
We would like to apologize for the under-recovery, a lot of factors could influence it, including the tariff set for the tenants and whether it's compatible to how you are being charged by your local municipality.
We have tried contacting you on the number that you supp**** on this Hello Peter, but we were in no luck as it went unanswered. We would like to check the tariff on the particular property address in question and possibly get the latest bill too.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team
We would like to apologize for the under-recovery, a lot of factors could influence it, including the tariff set for the tenants and whether it's compatible to how you are being charged by your local municipality.
We have tried contacting you on the number that you supp**** on this Hello Peter, but we were in no luck as it went unanswered. We would like to check the tariff on the particular property address in question and possibly get the latest bill too.
Kindly provide us with an alternative number to further assist you.
Kind Regards,
Citiq Prepaid Team