1 reviews | Active since Aug 2022
Unacceptable Code of Ethics
My wife accidently loaded power via mobile application onto Citiq, which was meant for Oami in PTA, upon realizing our mistake we escalated this to Citiq. Then I recieved the following message today:
Kindly note that tokens are non-refundable. The token was already generated for that amount on the incorrect meter, therefore we are unable to deposit the funds back into your account.
We have a 12 hour turnaround time on our emails, if you require urgent assistance, please contact our Call Centre on ***. Our operating hours are from Monday to Friday 7am to 8pm, weekends and public holidays from 8am to 5pm.
This is blatant theft - surely the company have suspense account, the account number is validated and surely the client who has recievd the Voucher would have queried this - Totally unacceptable, it is 100Rand not even a big amount
Thank you for taking our call.
As discussed telephonically, the token is nonrefundable as the payment is made to the landlord.
When a token is purchased for a sub-meter, those units are used from the main meter. Which is why the landlord is reimbursed.
We apologize for the delay in our response and for the reply that you have received, which was not detailed. We have addressed this matter internally.
If you require any further assistance please do not hesitate to contact us.
Thank you for taking our call.
As discussed telephonically, the token is nonrefundable as the payment is made to the landlord.
When a token is purchased for a sub-meter, those units are used from the main meter. Which is why the landlord is reimbursed.
We apologize for the delay in our response and for the reply that you have received, which was not detailed. We have addressed this matter internally.
If you require any further assistance please do not hesitate to contact us.