1 reviews | Active since Feb 2016
Too much
<p>I pay double the amount for the credits I get. Very frustrating.</p>
Dear Philiswe
We are very sorry that you are not satisfied with your Citiq Prepaid meter....let us try and help you...
Please note that the tariff that Citiq Prepaid charges is set by the Landlord, and not by Citiq Prepaid. The Landlord uses our meters to RECOVER his cost of providing electricity to his tenants, and should set his tariff at the same that he/she pays the Municipality / Eskom.
It is possible that your prepaid meter has been not been set to the correct tariff by your property owner on registration......if you supply us with your meter number, we can look into it, and ensure that you are being charged the appropriate tariff for your residential area.
If we can see that the tariff is incorrect, we can contact your owner to instruct us to change it.
Kind regards
Simon (Director - Operations)
Dear Philiswe
We are very sorry that you are not satisfied with your Citiq Prepaid meter....let us try and help you...
Please note that the tariff that Citiq Prepaid charges is set by the Landlord, and not by Citiq Prepaid. The Landlord uses our meters to RECOVER his cost of providing electricity to his tenants, and should set his tariff at the same that he/she pays the Municipality / Eskom.
It is possible that your prepaid meter has been not been set to the correct tariff by your property owner on registration......if you supply us with your meter number, we can look into it, and ensure that you are being charged the appropriate tariff for your residential area.
If we can see that the tariff is incorrect, we can contact your owner to instruct us to change it.
Kind regards
Simon (Director - Operations)