MM
Margaret M
1 reviews | Active since Mar 2017
02 Nov 2024, 06:21
Token not given
Bought a token and send am email to them to assist as I used the incorrect account. I was then asked if i need a token which i agreed. I was send the incorrect token number 3 days. To date did not receive feedback. What i don't understand with this company is that we. Buy units to use as currently I am sitting without electricity waiting for them for the day they decide to provide feedback
Helpful (0)
Replies (1)0
Replies (1)
Citiq Prepaid's replyOfficial
12 Nov 2024, 12:19Good Day Margaret
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We can confirm that the token was given to you and the meter accepted the token.
Kind regards,
The Citiq Prepaid Team.
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We can confirm that the token was given to you and the meter accepted the token.
Kind regards,
The Citiq Prepaid Team.
Citiq Prepaid's reply12 Nov 2024, 12:19
Official
Good Day Margaret
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We can confirm that the token was given to you and the meter accepted the token.
Kind regards,
The Citiq Prepaid Team.
Thank you for taking our call.
At Citiq Prepaid we strive to provide our clients with the best service and we want to apologize for the inconvenience and poor service you have received from us.
Please be assured that the service failure will be addressed and dealt with accordingly.
We can confirm that the token was given to you and the meter accepted the token.
Kind regards,
The Citiq Prepaid Team.