Token exchange of an incorrect meter#

I called in and spoke to Chantel today after receiving a token for an incorrect meter number yesterday. Chantel was more than willing to help and turn my despair around. She was so polite and handled my issue with ease and even consulted with her supervisor in an efficient manner. She had to speak to my landlord to verify some personal details and explained the issue and resolution to him. Chantel was so patient in the process and her kindness really turned around a negative experience for me. Thank you Chantel for your awesome service and for saving us a loss.