MM
Munzhedzi M
1 reviews | Active since Aug 2024
02 Feb 2026, 20:28
They blocked me on WhatsApp because I demand to register my meter and demand services
They blocked me on WhatsApp because I demand to register my meter and demand services. I was then blocked.
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Replies (1)
Citiq Prepaid's replyOfficial
03 Feb 2026, 08:58Dear Munzhedzi,
We are sorry to hear about your frustrations with registering your meter.
Please be advised that we do not block customers on WhatsApp ever. Our WhatsApp service changed in October 2025 to a new platform. If you are still using the old platform you will not receive any responses as that channel has been terminated. Please go to our website at www.citiqprepaid.co.za and click on the WhatsApp chat button to engage with us. We would be more than happy to assist you with any support requests you may have.
Please also feel free to reach out to our call centre for assistance with your registrations. We are here to help!
Warm Regards,
Citiq Management
We are sorry to hear about your frustrations with registering your meter.
Please be advised that we do not block customers on WhatsApp ever. Our WhatsApp service changed in October 2025 to a new platform. If you are still using the old platform you will not receive any responses as that channel has been terminated. Please go to our website at www.citiqprepaid.co.za and click on the WhatsApp chat button to engage with us. We would be more than happy to assist you with any support requests you may have.
Please also feel free to reach out to our call centre for assistance with your registrations. We are here to help!
Warm Regards,
Citiq Management
Citiq Prepaid's reply03 Feb 2026, 08:58
Official
Dear Munzhedzi,
We are sorry to hear about your frustrations with registering your meter.
Please be advised that we do not block customers on WhatsApp ever. Our WhatsApp service changed in October 2025 to a new platform. If you are still using the old platform you will not receive any responses as that channel has been terminated. Please go to our website at www.citiqprepaid.co.za and click on the WhatsApp chat button to engage with us. We would be more than happy to assist you with any support requests you may have.
Please also feel free to reach out to our call centre for assistance with your registrations. We are here to help!
Warm Regards,
Citiq Management
We are sorry to hear about your frustrations with registering your meter.
Please be advised that we do not block customers on WhatsApp ever. Our WhatsApp service changed in October 2025 to a new platform. If you are still using the old platform you will not receive any responses as that channel has been terminated. Please go to our website at www.citiqprepaid.co.za and click on the WhatsApp chat button to engage with us. We would be more than happy to assist you with any support requests you may have.
Please also feel free to reach out to our call centre for assistance with your registrations. We are here to help!
Warm Regards,
Citiq Management