1 reviews | Active since Nov 2024
Terrible Service!!
Absolutely USELESS!!!!!! Been trying since 24th August to get a token for a purchase we made. Have sent the proof of payment several times and just NO HELP. Now its happened again.. They don't get back to you and don't help resolve anything. TERRIBLE SERVICE. I will be reporting to NERSA and AFSA.
Dear Paula,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, we are looking into the matter relating to the token you had not yet received. Our team is doing the necessary to establish the cause of the delay. We would like to recommend that future purchases are made through our mobile app or website to ensure speedy receipt of your tokens. Alternatively buying through your preferred banking app is also a reliable method, compared to direct electronic funds transfers.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management
Dear Paula,
Thank you so much for taking the time to share your comments with us. We sincerely apologise for any frustration caused you.
As per our discussions with you, we are looking into the matter relating to the token you had not yet received. Our team is doing the necessary to establish the cause of the delay. We would like to recommend that future purchases are made through our mobile app or website to ensure speedy receipt of your tokens. Alternatively buying through your preferred banking app is also a reliable method, compared to direct electronic funds transfers.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.
If you need any assistance, please reach out to us immediately. We are here to help.
Warm Regards,
Citiq Management