1 reviews | Active since Jan 2016
Terrible service
<p>I bought prepaid over their website as well as over the designated counter. I have not received any tokens as yet and it has been 3 days already. The call center no. Just rings and goes to a voice prompt. The sms received is that their is a problem with the supplier. How can this be a convenient "service"? Three days to recharge?</p>
Hi Faheema
We apologise for any inconvenience caused. If you would like to retrieve your last valid token purchased you can SMS your meter number to 31371, at any time.
To access your transaction history, purchase via the website or get your tokens sms'd to you automatically, you will need to sign up on the Citiq Prepaid website and create a Profile.
Please note that it is possible to link more than one meter number to your profile should you wish to purchase tokens on someone else’s behalf.
For any further queries, please contact our support team on ***.
Thank you for your patience.
CPP
Hi Faheema
We apologise for any inconvenience caused. If you would like to retrieve your last valid token purchased you can SMS your meter number to 31371, at any time.
To access your transaction history, purchase via the website or get your tokens sms'd to you automatically, you will need to sign up on the Citiq Prepaid website and create a Profile.
Please note that it is possible to link more than one meter number to your profile should you wish to purchase tokens on someone else’s behalf.
For any further queries, please contact our support team on ***.
Thank you for your patience.
CPP