Still bad service, I shouldn't have went with Citiq

Last week i logged a bad review here regarding the Whatsapp support, i was called back by someone who said it will be resolved and delt with, and that the service received was not to standard,

Today i tried the support again, i needed to get meter loaded , i was told they will get back to me after i sent all the details, then i was told that they have high volume of calls and to be patient, 4 Hours later no feedback, i followed up, and all they say is they have high volume of calls over and over, it seems that there is no one to assist you , its just the same automated responses,

I'm a new customer and the service received so far is shocking, i regret using Citiq, i should have used another company,