Spare yourself the hassle and choose someone else. Don't use Citiq Prepaid.

Do not use them. No support. Cannot follow clear instructions, even when it's typed out for them and all they need to do is copy and paste. Then I send it to them on their - paperwork - which was badly torn, but hey, not my fault, if you want me to send you a picture of a filled in piece of paper that was torn right through the part I need to fill it, because the typed part was to hard for you to figure out, then I will send you the picture of the torn paperwork. No issue.

But to then STILL get the email wrong... like really? Then I followed up 3 times. 3 times to get this fixed just to be told, rudely I might add, that I now have to phone the call centre... Like seriously... No. Just NO!

So if you love rude, uneducated people, you'd get along with these lot.

First chance I get, I'm personally ripping this piece of **** out the wall and throwing it on the pavement until it is tiny tiny tiny pieces.

I do not recommend Citiq Prepaid. Even GOOGLE reviews don't recommend you. Mostly 1 star. That's nice.