Shocking after sales. Unable to upgrade meter. No solution in sight!!!

I'm yet another person who is unable to get hold of them to sort out my meter!!! Then they send me a WhatsApp (2 hours later) and don't respond. They don't respond on social media. They don't respond on WhatsApp. They don't have a call center with PEOPLE (just a useless mechanical voice telling me what I already know). I sit unable to get these 2 tokens to upgrade my sub-meter.