AP
Amith P
1 reviews | Active since Nov 2012
10 Apr 2015, 11:43
SERVICE JUST NOT ON !
DELAYED PAYMENT BY CITIQ , WAS MET WITH BAD ATTITUDE , THE LADY I SPOKE TO , DOES NOT RESPECT CLIENTS !<br> I AM TRYING TO ASSERTAIN WHY THEIR PAYMENT IS LATE , BUT THE ATTITUDE FROM THIS PERSON , SEEMS TO BE AS THOUGH CITIQ IS DOING ME A FAVOUR !<br> YOU ARE NOT ! YOU ARE GETTING PAYED GOOD MONEY TO MANAGE THE ACCOUNT !
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Replies (1)
Citiq Prepaid's replyOfficial
10 Apr 2015, 12:07Hello Mr Papa,
Dear Mr Papa
We sincerely apologise that you were met with a bad attitude on our Help Desk.
This is unacceptable and I have engaged with the staff member concerned.
At CITIQ Prepaid, we pride ourselves on really great service.
We have a Help Desk that is open 6 days a week, 8am to 8pm for registrations, as well as an extended service for any emergencies on Sundays and Public Holidays.
We only select friendly and professional people to staff our Help Desk, and monitor all calls to ensure that the level of service is best-of-breed.
Our payments to clients are usually made on the 1st or 2nd of each month. However, there was a small batch of payments that were rejected and re-submitted on the 8th of April. Our commitment is that payments are made to clients on or before the 7th working day of each month (being 9 April, in this month), and thus all payments were made within this period.
We would value the opportunity to talk with you, and try and showcase our awesome service in the future.
Once gain, we apologise and would welcome further feedback.
Regards
Simon Tippett
(Director - Operations)
Dear Mr Papa
We sincerely apologise that you were met with a bad attitude on our Help Desk.
This is unacceptable and I have engaged with the staff member concerned.
At CITIQ Prepaid, we pride ourselves on really great service.
We have a Help Desk that is open 6 days a week, 8am to 8pm for registrations, as well as an extended service for any emergencies on Sundays and Public Holidays.
We only select friendly and professional people to staff our Help Desk, and monitor all calls to ensure that the level of service is best-of-breed.
Our payments to clients are usually made on the 1st or 2nd of each month. However, there was a small batch of payments that were rejected and re-submitted on the 8th of April. Our commitment is that payments are made to clients on or before the 7th working day of each month (being 9 April, in this month), and thus all payments were made within this period.
We would value the opportunity to talk with you, and try and showcase our awesome service in the future.
Once gain, we apologise and would welcome further feedback.
Regards
Simon Tippett
(Director - Operations)
Citiq Prepaid's reply10 Apr 2015, 12:07
Official
Hello Mr Papa,
Dear Mr Papa
We sincerely apologise that you were met with a bad attitude on our Help Desk.
This is unacceptable and I have engaged with the staff member concerned.
At CITIQ Prepaid, we pride ourselves on really great service.
We have a Help Desk that is open 6 days a week, 8am to 8pm for registrations, as well as an extended service for any emergencies on Sundays and Public Holidays.
We only select friendly and professional people to staff our Help Desk, and monitor all calls to ensure that the level of service is best-of-breed.
Our payments to clients are usually made on the 1st or 2nd of each month. However, there was a small batch of payments that were rejected and re-submitted on the 8th of April. Our commitment is that payments are made to clients on or before the 7th working day of each month (being 9 April, in this month), and thus all payments were made within this period.
We would value the opportunity to talk with you, and try and showcase our awesome service in the future.
Once gain, we apologise and would welcome further feedback.
Regards
Simon Tippett
(Director - Operations)
Dear Mr Papa
We sincerely apologise that you were met with a bad attitude on our Help Desk.
This is unacceptable and I have engaged with the staff member concerned.
At CITIQ Prepaid, we pride ourselves on really great service.
We have a Help Desk that is open 6 days a week, 8am to 8pm for registrations, as well as an extended service for any emergencies on Sundays and Public Holidays.
We only select friendly and professional people to staff our Help Desk, and monitor all calls to ensure that the level of service is best-of-breed.
Our payments to clients are usually made on the 1st or 2nd of each month. However, there was a small batch of payments that were rejected and re-submitted on the 8th of April. Our commitment is that payments are made to clients on or before the 7th working day of each month (being 9 April, in this month), and thus all payments were made within this period.
We would value the opportunity to talk with you, and try and showcase our awesome service in the future.
Once gain, we apologise and would welcome further feedback.
Regards
Simon Tippett
(Director - Operations)