Service has become terrible

I have over 60 meters with this company and have decided to change all of them to a different supplier which will be done at a hefty cost. Their service has become terrible over the years, I suspect their people now work from home and loaf.

I tried to register 12 new meters on the 14 July 2025 by sending an email with all required docs. The next day I sent a WhatsApp message for the same request and all the docs yet again. I got a reply at 10:03 am saying "Please allow us to review your docs and update you once done or if anything else might be needed once completed."

At 17:45 I followed up via WhatsApp asking if the meters are registered, the reply was "if the meters registered you can buy", clearly this person had no time to check if they had been registered, they were just bating me away as they were not in a position to check.

I had to ask again if they are registered. The reply was "yes, it is" I then mentioned that I did not see the meters on my profile and i needed to client issue tokens. This time there was no reply.

I now have tenants with no way of accessing electricity and have to call my electrician to bypass meters. He is charging me an extra fee for late callout and to undo the work he did yesterday. Nice