PB
Paolo B
1 reviews | Active since Dec 2021
09 Apr 2025, 11:27
***********s
The personnel working at CityQ is very unprofessional. Firstly when they answer they think of doing you a favour. To set up a prepaid water meter it took 3 days and 4 employees. The 1st one did the meter registration, the 2nd one wanted to check the installation, the 3rd one did set up the tariffs , the 4th one checked if the upgrade was done . Wow !! You guys are idiots and we have been with no water for a day due to *********** people
Helpful (0)
Replies (1)0
Replies (1)
Citiq Prepaid's replyOfficial
10 Apr 2025, 14:30Good day, Paolo
We can't stress enough how disappointed we were to learn about your experience with us. This is not the kind of feedback we want to align with our brand, and it could have been avoided.
We truly appreciate you taking our call earlier and offering us constructive criticism. We will work tirelessly to use it and infuse it into our processes for the betterment of our overall customer service. We apologize once again for how underwhelming the whole process was and for your time wasted.
Kind Regards
Citiq Prepaid Team
We can't stress enough how disappointed we were to learn about your experience with us. This is not the kind of feedback we want to align with our brand, and it could have been avoided.
We truly appreciate you taking our call earlier and offering us constructive criticism. We will work tirelessly to use it and infuse it into our processes for the betterment of our overall customer service. We apologize once again for how underwhelming the whole process was and for your time wasted.
Kind Regards
Citiq Prepaid Team
Citiq Prepaid's reply10 Apr 2025, 14:30
Official
Good day, Paolo
We can't stress enough how disappointed we were to learn about your experience with us. This is not the kind of feedback we want to align with our brand, and it could have been avoided.
We truly appreciate you taking our call earlier and offering us constructive criticism. We will work tirelessly to use it and infuse it into our processes for the betterment of our overall customer service. We apologize once again for how underwhelming the whole process was and for your time wasted.
Kind Regards
Citiq Prepaid Team
We can't stress enough how disappointed we were to learn about your experience with us. This is not the kind of feedback we want to align with our brand, and it could have been avoided.
We truly appreciate you taking our call earlier and offering us constructive criticism. We will work tirelessly to use it and infuse it into our processes for the betterment of our overall customer service. We apologize once again for how underwhelming the whole process was and for your time wasted.
Kind Regards
Citiq Prepaid Team