Rude consultant electricity prepaid meter

Am very disappointed with citiq prepaid, I called them to be helped with tamper code the lady told me she can't assist me as the meters are not registed with my name, I tried to explain to her that they registed under my mom but am the one incharge hence the money it's paid in my account but she couldn't wait to end my call. I told her my parents are in limpopo and network it's very bad that side she just told me she tried calling my mom she couldn't get hold of her, she must make time to call them why pay money in my account but fail to help me.😔