TM
Thantaswa M
1 reviews | Active since Oct 2025
10 Oct 2025, 18:54
Rebates never paid
I registered with Citiq Prepaid for box I put for my tenant on 10 May 2025, till this day I haven't received my rebates. They do duck & dive with me and I'm sick of it.
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Citiq Prepaid's replyOfficial
13 Oct 2025, 11:31Dear Thantaswa,
We sincerely apologise for the frustration and inconvenience caused to you in this regard.
As per our discussions with you, we have been able to rectify the matter with the delayed payments. All the info you have provided is in order and payments will be made to you without fail going forward. We have also identified where the issue occurred and implemented the necessary corrective measures.
We value your business and we remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience caused to you in this regard.
As per our discussions with you, we have been able to rectify the matter with the delayed payments. All the info you have provided is in order and payments will be made to you without fail going forward. We have also identified where the issue occurred and implemented the necessary corrective measures.
We value your business and we remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
Citiq Prepaid's reply13 Oct 2025, 11:31
Official
Dear Thantaswa,
We sincerely apologise for the frustration and inconvenience caused to you in this regard.
As per our discussions with you, we have been able to rectify the matter with the delayed payments. All the info you have provided is in order and payments will be made to you without fail going forward. We have also identified where the issue occurred and implemented the necessary corrective measures.
We value your business and we remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience caused to you in this regard.
As per our discussions with you, we have been able to rectify the matter with the delayed payments. All the info you have provided is in order and payments will be made to you without fail going forward. We have also identified where the issue occurred and implemented the necessary corrective measures.
We value your business and we remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management